Release Manager

Competitive Salary + comprehensive flexible benefits scheme + Car

Hatfield

 

A new and fantastic opportunity has arisen for a Release Manager to join our thriving Managed Service business, in a brand new team to drive the creation, implementation and delivery of a new central Release Management service to high profile managed service customers. The successful individual will be responsible for taking ownership of the initial creation of this service as well as our ability to deliver the service on an ongoing basis once the customer has gone through the BTO process.

 

Responsibilities:

Strategy and Planning  - 35%

·         Define the scope and contents of each release with the relevant business and (internal) IS teams and gain their agreement to the requirements and commitment to effectively support its delivery.

·         Forward manage the schedule of expected releases/improvement requests to maximise the effectiveness of delivery.

·         Analyse any changes that occur within the customer and identify any potential impacts and change requirements to be included in future IS releases.

·         Liaise with relevant ISP to ensure that adequate IS support is provided pre, during and post implementation.

·         Create standardised documentation for the service

Service Delivery  - 25%

·         Work with relevant areas of the business and ISPs to plan, identify and monitor risk, allocate resources, monitor and report progress in the implementation of IS releases.

·         Track and manage progress in all areas of each release project

Resource and Performance Management  - 15%

·         Monitor the performance of others involved in the IS release raising issues with management when appropriate.

·         Ensure that sufficient resources are dedicated to the delivery of the agreed service

Service Development – 15%

·         Assist in the development of the Business Take on (BTO) process related to the implementation of Release management.

Administration and Development - 10%

·         Make recommendations for the personal development of operational staff.

 

Skills Required:

·         Experience in a Release Management environment

·         Ability to work under pressure and adapt quickly

·         Self Motivated, able to work off own initiative or as part of a team when required.

·         Financially aware, able to link actions to costs.

·         Excellent interpersonal skills and the ability to communicate at all levels

·         Good knowledge of IT platforms, equipment and applications supported within relevant areas.

·         Ability to manage and work in a team

·         Ability to take ownership of, and progress escalations to resolution.

·         The ability to identify, develop and maintain consistent best practice

·         Understands the principles and processes for delivering Release Management internally and externally

·         Committed to client satisfaction and ownership of issues.

 

Skills Desired:

·         Prince 2 Certification

·         ITIL V3

 

 

Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

Key facts about Computacenter

Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions

• Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
• Over 10,000 staff are employed across the Group. 2008 adjusted profit before tax was £43.1 million. Revenues were £2.56 billion
• Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology  

Computacenter is an equal opportunity employer and welcomes diversity