Problem
Manager
Competitive
Salary + comprehensive and fully flexible benefits scheme
Hatfield
A
new and exciting opportunity has arisen out of our Hatfield office for a
Problem Manager. The successful candidate will have full responsibility of
managing all Problems from commencement right through to resolution for one of
our largest accounts.
Responsibilities:
·
Drive
and control Problem Management investigational activities
·
Ensure
problem records are kept up to date with clear concise information which easily
explains what current investigational steps are talking place
·
Developing
and maintaining the Problem control process
·
Prioritisation
of workload using Severity guidelines
·
Efficient
at managing 50+ problems record activities at any one time
·
Monitoring
and recommending changes to the effectiveness of error control & Problem
processes.
·
Manage
peer to peer relationships with suppliers and resolver
·
Strong
Interpersonal and communication skills
·
Competence
in running and controlling problem investigation conference calls and meetings
·
Good
understanding of technical terminology and the ability to translate that
terminology into simple English
·
Adherence
to process
·
Manage
own workload and understand escalation process
·
Proactive,
efficient, driven and understands the importance of delivering a good level
service to the customer.
·
Identify areas of
Service Improvement for the customer and the Problem Management process
·
Drive and focus
on Incident reduction
·
Sound
understanding of trend analysis.
Skills
Required:
·
Extensive
problem management experience in a multi disciplined technical department.
·
Experience
in trend analysis and proactive problem management
·
Proven
track record of problem & error control
·
Extensive
experience working in large scale enterprise environments
·
Good
communication skills and people relationship skills
·
Excellent
Excel skills
·
ISEB
ITIL Problem Management practitioner or higher
Skills
Desired:
·
Knowledge
of Remedy
Key
facts about Computacenter
Computacenter
is Europe’s leading independent provider of IT infrastructure services &
solutions
- Our
focus is on corporate and government organisations, typically of from 500
to 10,000 employees, and large enterprises of 10,000 or more employees.
- Over
10,000 staff are employed across the Group. 2009 adjusted profit before
tax was £54.2 million. Revenues were £2.5 billion
- Over
70% of Computacenter’s Group revenue comes from services, software, and
sales of enterprise products such as servers and connectivity/networking
technology
Computacenter is an
equal opportunity employer and welcomes diversity
